Conflict is a state of opposition and disagreement between two or more people or groups, which is sometimes characterised by verbal and/or physical violence.
Violence at work is defined by the Health and Safety Executive as:
‘Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work. This can include verbal abuse or threats as well as physical attacks.’
This then includes violence to staff at work by members of the public or others when the violence arises out of the employees’ work activity.

We have a Zero Tolerance to violence and aggression towards our staff.   You will be asked to leave the premises and may be removed from our list permanently.  Please refer to our Violence & Aggression Policy for further details.