patient records

Please read the above document with regards to the digitalisation of patient records.

Flu Vaccines

50-64 age group

Please note that people in the 50-64 year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. 

However, if you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

School letters of absence

Please note that it is not a GPs responsibility to issue school letters of absence for your children.  Government guidance is that school attendance is mandatory unless your child is self-isolating, has symptoms of COVID-19 or is close to someone who has COVID-19. For further information please visit:

www.gov.uk/government/news/schools-and-colleges-to-reopen-in-full-in-September

Prescription Collections are Changing

The prescription collection times will change on 1st October 2020. The new times will be 10.30am - 12.30pm and 3.30pm - 5.30pm every day. The times were put in place to protect both staff and patients alike from the Coronavirus. Staff have to wear PPE in order to be able to carry out this service and therefore we would appreciate it if you keep to the allocated times.

Telephone Appointments

If you have booked a telephone appointment with the GP please can make sure that you stay near to your phone for 20 minutes either side of your appointment time. If the GP has to keep trying to ring you it is using up their valuable time. The GP will endeavour to ring you at the stated time but emergencies do take priority and will be dealt with first.  Thank you for your patience. 

Face Mask Exemption Letters

We are aware that some people might be understandably anxious about the Government's announcements around the use of face masks/coverings in public settings.

GPs are not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask/covering. 

The government guidance suggests that there is no requirement for evidence for exemption and that it is sufficient for individuals to self-declare this.

Government advice on the use of face coverings can be found on:

https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own

Cervical Screening Scam Alert

If you have received a text message claiming to be from the call and recall service advising that an overdue screening is due DO NOT call the mobile number or give out any personal details.

“Lockdown will be a difficult and unsafe time for many people. If you are experiencing domestic abuse: physical, emotional, psychological, financial, sexual or stalking, please go to victimsupport.org.uk or call 0300 303 0157 for advice and support

and always call 999 in an emergency”

Privacy Notice - update COVID 19

Haverthwaite Surgery is committed to protecting your personal information. In the fight against this global pandemic we are currently working with all of our partners in Health and Social Care to ensure information is shared with the right people at the right time to ensure you receive the best possible care.

Data Protection rules will not hinder the sharing of personal information during these unprecedented times and we will continue to process information in accordance with national law and GDPR.

The processing of personal information relating to this is necessary for reasons of planning and providing health and social care to both individual data subjects and is in the substantial public interest in the area of public health and specifically to support the control of an epidemic.

CORONAVIRUS:

DO NOT COME INTO THE SURGERY

All telephone calls to the surgery will be triaged by reception staff and telephone appointments will be booked accordingly with a GP.

Prescription Collections:

The surgery will operate a timed service for the collection of prescriptions - this will be as follows:

10.30am - 12.30pm

3.30pm - 5.30pm

DO NOT come into the surgery - collections will be from the dispensary window.

 Coronavirus:

If you have travelled from any of the globally affected areas or have been in contact with someone confirmed as having Coronavirus in the last two weeks, you may be at risk of Coronavirus.  Please do NOT leave the house:

-Seek advice from 111 on the phone or online

- Do not attend your GP surgery

Extended Surgery Opening Times

The extended opening (6.30pm -7.30pm) on a Tuesday and Thursday are for booked appointments only. Prescriptions cannot be collected at this time due to the dispensary being closed.

Surgery Car Park

When parking in the surgery car park could patients please be careful not to park and block the staff fire exit.  This is clearly marked with a fire exit sign.  This is also the door that is used for the deliveries and is in constant use. Thank you for your co-operation.

Telephone Calls

Please note that as from 1st March 2019 ALL telephone calls at the Surgery will be recorded.

Greenodd Surgery

From 1st March 2019 the surgery at Greenodd will be held on a Friday only - 11.30am - 12.30pm.

Prescriptions

Please order your prescription 7 days in advance in order to collect the following Friday.

GP Surgery

Presently there is no GP surgery at Greenodd.

PLT Training Afternoon's

Sept - Dec 2020

When we are closed

Out of GP hours please contact 111. you will be answered by a call centre which will direct you to the correct department.

Weekend Appointments

In partnership with your GP, Cumbria Health on Call are offering WEEKEND APPOINTMENTS at Westmorland General Hospital or Furness General Hospital.

You will be seen by a GP who has access to your medical records and who can provide the same service as your usual GP. Healthcare appointments are also available.

Please ask at the surgery if you would like to book a weekend appointment.