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Noticeboard

General Data Protection Regulation

The General Data Protection Regulation (GDPR) is a new law that determines how your personal data is processed and kept safe, and the legal rights that you have in relation to your own data.

The regulation applies from 25th May 2018, and will apply even after the UK leaves the EU. Please click here for more GDPR information.

Next Patient Participation Group (PPG) Meeting

MONDAY 16TH JULY 2018

 PPG Group

Appointments

diary_appointmentTo make an appointment please telephone our receptionist desk on (015395) 31619. Please try to give as much notice as possible so that the receptionists can do their best to give and appointment to suit you. If you think you will require extra time (standard appointments are for 10 minutes) please ask the reception staff for a double appointment.

We also have a number of appointments for more urgent requirements, which are allocated each day. If you feel you need to see the doctor for an urgent appointment, please telephone the surgery at 08:00 and request one of these appointments.

Urgent Problems

The last 20 minutes of morning and evening surgery are reserved for emergencies. Please ring first to help us plan our time. Urgent problems can be fitted in at other times as required so please make the receptionists aware of your needs and if necessary ask to speak to the doctor in practice.

Telephone Advice/Ring Back Service

Our experience shows that many patients benefit from speaking with the GP or nurse, avoiding the need to travel to the surgery for an appointment. The practice operates a “ring back” service for all patients. If you need to speak to either a doctor or a member of our nursing team, please ring during surgery hours and ask for the appropriate person to ring you back after their surgery has finished. Please note this may be at lunch time or in early evening.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 
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